Historical promotional records
A historical zero-total promotional record is not proof of payment or a GST tax invoice. It did not create a payment mandate, has no amount to refund, and does not apply a current discount to a paid plan.
Cancellation
For a paid recurring plan, cancellation stops the next renewal and access continues through the end of the paid period. ScopeQR does not offer immediate self-service cancellation or refunds for an unused portion of a current paid period. Annual checkout remains disabled.
Plan changes
A move to a higher monthly plan takes effect immediately after Razorpay confirms the prorated difference. Your usage already recorded in the current period remains counted against the higher plan; limits are replaced, not added together or reset. A move to a lower plan takes effect at the next renewal with no immediate credit or refund.
Refund eligibility
Used subscription periods are normally non-refundable. We will review requests involving a duplicate or incorrect charge, successful payment without service activation, material non-delivery of the purchased digital service, or a refund required by applicable law.
How to request a review
Email hello@scopeqr.online within seven days of the charge or issue. Include the ScopeQR account email, order or document reference, date, amount, and a concise explanation. Do not email card details, passwords, government identity documents, or banking credentials.
Processing time
If approved, ScopeQR will initiate the refund within 5–7 business days. The final credit time depends on the payment provider and banking network. A refund does not prevent us from retaining records required for security, audit, dispute, or legal purposes.
See the Terms of Service and Contact and support.